FAQ
Why is etiquette important?
Etiquette instructs us in the proper ways to show consideration and thoughtfulness toward others. Through our good manners and attitude, those with whom we interact can sense our respect for them and will then willingly extend to us their support and cooperation.Etiquette serves us not only in creating goodwill when doing business but also in creating warm and positive personal relationships.
Why is etiquette training necessary? Aren’t we naturally picking up on these skills throughout life?
Not necessarily. During the past few decades, globalization has caused drastic changes in the norms of etiquette, thus social and business decorum is not as clearly or uniformly defined today as it used to be. Many of today’s younger employees grew up in homes where both parents worked and meals were often taken in front of the TV or computer. These young men and women, no matter how bright and talented they may be, have never learned to conduct a business lunch or dinner and do not understand the art of networking or entertaining clients. Technology has created its own set of etiquette dilemmas, many of which baffle even seasoned executives. Should you take your mobile phone or pager into meetings? It is appropriate to send a “thank you” e-mail to a client or prospect rather than a handwritten note?
Can we learn etiquette from anyone?
Many people believe that they know basic etiquette from what they have gathered through experience; however, what is learned by experience is not always right. If you learned your etiquette from someone who is not formally trained in it, you may have received wrong information or knowledge. If you wish to learn correct etiquette, it is advisable to go to professional consultants who have had formal education and training in the field like we have.
What standards do your programmes follow? Do you follow Western or Asian practices?
Our programmes are based on accepted international standards and practices. Because most businesses are currently operated according to Western models, our core teachings are based on Western customs and procedures.However, since we are Asian, our courses and training also include subjects on Asian etiquette, practices and customs.
How long are your programmes, and do you offer short courses?
Our standard program is either one day, two days, or three days long, but the specific duration of a course depends on the individual request. As we believe that the information we provide is high quality and requires time to be digested, the minimum course duration is one day.
What do you teach in your business etiquette programme?
In our 'Business Etiquette' programme, we teach the skill sets that will equip you with a competitive advantage that enables you to climb the corporate ladder with ease. You will obtain invaluable knowledge and insight regarding correct protocol and procedures for the office environment as well as the dining and entertaining environment. Our Services page lists the modules for this programme.
What I am going to learn in the Image & Styles programme?
Our 'Image & Styles' programme goes into such details as the basic fundamentals of style, deportment, clothes that flatter your body, and business wear, among other topics.The consultations are by appointment and are scheduled at a time that is convenient for you. The programme caters to both groups and individuals.
How do I go about attending a programme?
Ask us about our programme schedule and we will gladly assist you in making your booking. For customized programmes for groups, we will schedule the course at a time convenient for your company ororganization.You may use the Contact form or email us. Our contact data can be found here.
What do I need to bring or buy when I attend the classes?
Course materials will be provided for all our programmes, so there is nothing extra that you need to bring along or buy. Of course, you will bring away with you an experience that will benefit you for a lifetime!
Where are the courses held?
Our training and consulting services are available in Kuala Lumpur. The precise location of each course is based on
whether the request is for in-house training, a public workshop, or one-on-one consultation.
Do you have other plans to conduct the training overseas?
Yes. We are pleased to consider invitations to conduct any of our etiquette programmes overseas especially in our specialty area of Asian etiquette, culture and customs. You will find that our rates are very reasonable.
You may use the Contact form to email us. Our contact data can be found here.
Where or how can I check the schedule for your programmes?
Please contact us to find out about our current timetable, so you can book a place for the programme you are interested in. You may use the Contact form to email us, or you may telephone or fax us. Our contact data can be found here.
How much do your programmes cost?
To find out the fee for each of our programmes, please contact us and we will be pleased to inform you. For large groups or corporate rates, please also enquire with us.
Do you have any etiquette manuals, books or other related products that I can purchase?
Yes, we will have the books very soon and some other related products associate with etiquette,image and grooming, health and beauty and you can purchase through our website. More books on different topics will be available from time to time.